We offer a FREE wedding consultation, by appointment only. Appointments last for one hour and are for a maximum of four persons. We appreciate that you may wish to bring a bridesmaid, friend or Mother-in-law!
Please email [email protected] to arrange a consultation.
If required, you can also call Amber if you need to discuss any aspects of your cake before making a booking. Bookings can possibly be made over the phone without prior consultation – 01362 692705 // 07795 417349.
Deposits and Payments
All orders require a £100 deposit to secure your chosen date. By placing your order, you are agreeing to our terms and conditions. Please book early to avoid disappointment!
You can either pay your deposit by cash at your consultation appointment, or alternatively you will receive an invoice with all details through when receiving your order details.
Your deposit payment is non-refundable and non-transferrable should you cancel your order for any reason.
Six weeks prior to your event you will receive an invoice for the remaining balance. The balance must be cleared 3 weeks before the collection or delivery of your cake.
Once the balance has been paid, work will start to commence on your cake.
Any refunds for cancellations after the balance has been paid are made at our discretion only.
We take payment in cash or by bank transfer. Details are available on request or can be found on your invoice.
We will deliver you cake to your venue at a pre-arranged time. Delivery charges will be included in your quote. We will liaise closely with your Hotel or event coordinator to ensure that we deliver at the best possible time.
On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible. You can be assured that we will always do our best to deliver as pre-arranged. Wedding insurance may give you peace of mind.
If you would prefer to collect your cake, please tell us this during your booking process.
Cakes that are collected from us are always boxed for transportation. We provide full instruction on the care and handling of your cake. We would always recommend picking up your cake in a vehicle, tiered cakes can be very heavy. We do not take any responsibility for any damage that may occur to the cake once it has left our premises.
We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date. If ordering cupcakes or mini cakes you may also alter the quantity ordered. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please just call.
We hire many different stands on which to display your cake. Please ask to see our full range. Stand hire is between £20-£50, depending on the stand. This is payable with your final cake payment. We ask that all stands are returned to us by prior arrangement a maximum of 3 days after the event. If stands are not returned to us, we will charge you for the cost of replacing or collecting the hire items (£1 per mile round trip from NR19 2DT) Stands MUST be returned in their original box with protective packaging.
All cakes supplied by Love Wedding Cakes, will have a shelf life of three days, unless otherwise stated on collection/delivery.
If there is an error with your cake made by LOVE Wedding Cakes, please contact us immediately so we can rectify the problem.
Refunds cannot be considered once the cake has been eaten.
Flowers and in-edible items
At the request of the client, cakes sometimes contain in-edible items such as brooches, ribbons, flowers and feathers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause.
We can provide flowers to decorate your cake, or we can liaise directly with your florist. Be aware that some flowers are not suitable for cake decoration or may be toxic if eaten and all foliage must be removed before serving. Any contamination caused to your cake is not our responsibility.
We are more than happy to offer suggestions on cakes that are ‘free from’.
Eggs, nuts, alcohol, gluten and wheat are all common requests.
Nuts are frequently used in our kitchen, however not all our cakes contain them. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. If you are unsure, please just ask.
For your peace of mind LOVE Wedding Cakes is a fully registered and inspected food premises, and we are fully insured.
Thank you for your business; we very much look forward to making your cake!